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California Nursing Homes & Resources
Adult Protective Services (APS)
Each county has an APS agency to help elder adults (65 years and older) and dependent adults (18 -64 who are disabled), when these elders and dependent adults are unable to meet their own needs, or are victims of abuse, neglect or exploitation. County Hot-Line Phone Numbers - APS
County APS agencies investigate reports of abuse of elders and dependent adults who live in private homes and hotels or hospitals and health clinics when the abuser is NOT a staff member. (The Licensing & Certification program of the California Department of Health Services handles cases of abuse by a member of a hospital or health clinic.) County APS staff evaluates abuse cases and arranges for services such as advocacy, counseling, money management, out-of-home placement, or conservatorship.
Reports of abuse that occur in a nursing home, a board and care home, a residential facility for the elderly, or at a long term care facility are the responsibility of the Ombudsman's office which is administered by the California Department of Aging. See Ombudsman Program below.
Complaints - Where to File
California Department of Health (CDHS)
Licensing & Certification
MS 3000
PO Box 997413
Sacramento, CA 95899-7413
1-916-440-7360
1-800-236-9747 toll free
Any person (not just residents or their family members) or organization can file a complaint about a nursing home with the Licensing and Certification Division of the California Department of Health Services (CDHS). CDHS is the state agency that enforces nursing home laws and regulations through regular inspections and complaint investigations.
Choosing a Nursing Home - CDHS
Selecting a nursing home for yourself, a loved one, or a friend is an important and often difficult decision. Ideally, you will have the time to gather the many facts you’ll need to make that decision. Unfortunately, that decision is often made in a crisis atmosphere, when a person is about to leave the hospital or after a serious illness or operation.
Finding the right nursing home is all-important to you or your loved one’s well-being. The nursing home selected will be the person’s home for the duration of his or her stay, and sometimes for the remainder of a person’s life. A careful
search for a nursing home will prevent future problems. This fact sheet is intended to give you some guidelines in selecting the most appropriate nursing home for you or your loved one.
Elder Abuse in Nursing Homes - OAG
California Department of Justice
Bureau of Medi-Cal Fraud Elder Abuse
PO Box 944255
Sacramento, CA 94244-2550
Attorney General's Bureau of Medi-Cal Fraud & Elder Abuse
800-722-0432
Medi-Cal - California's Medicaid Program
Medi-Cal - Medical Care Services (MCS)
MCS directly operates California's Medicaid program (Medi-Cal) and the program's eligibility, scope of benefits,reimbursement, and other related components.
Ombudsman - California Long Term Care
1-800-231-4024
The primary responsibility of the program is to investigate and endeavor to resolve complaints made by, or on behalf of, individual residents in long-term care facilities. These facilities include nursing homes, residential care facilities for the elderly, and assisted living facilities. The Long-Term Care Ombudsman Program investigates elder abuse complaints in long-term care facilities and in residential care facilities for the elderly.
All long-term care facilities are required to post, in a conspicuous location, the phone number for the local Ombudsman office and the State CRISISline number 1-800-231-4024. This CRISISline is available 24 hours a day, 7 days a week to receive complaints from residents.
Ombudsman services are free and confidential. Contact your local LTC Ombudsman Program for the following resident services:
- Questions or concerns about quality of care
- Questions or concerns about financial abuse
- Suspected physical, mental or emotional abuse of residents
- Witnessing services for Advance Health Care Directives
- Requesting an Ombudsman to attend a resident care plan meeting
- Requesting an Ombudsman to attend a resident or family council meeting
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